FAQS

Watch the video here to get a quick intro on the Megaformer. To book your first session at Heartcore, create an online account and buy your first session for $29. If you’re on your phone, this app here makes it easier to buy and book sessions! You’ll receive an email confirmation after booking. Also, grip socks are required to wear at all times, they’re sold in the studio for $14. Grip socks are available on Amazon here.

It’s required for you to come 10 minutes before your first class! We’ll explain the Megaformer and learn more about you too – let us know if you have any injuries or specific fitness goals. You’ll put your belongings in our cubbies (note: we don’t have lockers, so leave your valuables at home!).

*IMPORTANT: If you don’t come 10 minutes before your first session, you may be turned away for your safety. The instructor will put the session back in your account and you can sign up for another class!

We currently don’t offer beginner sessions. We believe in learning by doing – and there’s no better way than to jump right in to our group classes. The group classes are team-oriented and motivating, and our encouraging atmosphere guarantees optimal fitness results. Every session accommodates all fitness level types.

It depends on your fitness regimen. If you are very active and want to supplement your routine with Heartcore, 1-2 classes a week will ensure you maintain the neuromuscular connections that build your strength, endurance, balance, and flexibility every class. When you drop in once in a while, it’s as if you are starting from scratch every time.

If Heartcore is your main source of fitness, we recommend taking classes 3-4 times a week with our Heartbreaker Membership. Your mind-muscle connection will be constantly fired up and you’ll be amazed at how fast you’ll see results. You’ll burn fat, increase flexibility and balance, jump-start your metabolism, strengthen your entire body, and ultimately, be in the best shape of your life.

When you start taking classes more than 5 times a week, you may not be getting enough rest and recovery. We’re working your muscles to the point of fatigue, so your body will need rest and TLC. Relax and let your body do its thing (rebuild into a stronger and leaner you). A good indicator of working out too much is feeling super tired, getting injured, and/or getting sick more often. Working out without enough rest causes damage and inflammation at every level in your body: from your cells to your organ systems. Take your rest as seriously as your training!

Watch our Youtube channel to view the essential exercises we do on the Megaformer during most classes!

Come prepared with a water bottle, a towel (esp. if you know you sweat), and wear form-fitting workout clothes.

Grip socks are required to wear during the workout, they’re sold at the studio. There are also various types of grip socks sold on Amazon here.

Please don’t wear strong perfume or cologne. Please wear deodorant (we have some in our bathroom) and do your laundry!

We have small class sizes so classes tend to fill up quickly. The best time to sign up for our classes is Sunday at 5:00pm! Our schedule is released online every Sunday at 5:00pm for classes happening the week after next week.

We also recommend signing up a few days in advance or adding yourself to the waitlist. Heartbreakers make schedule changes and cancel out of classes all the time. You have the best chance to get into a class by adding your name to the waitlist online. Also, check the schedule on the day of class for any last-minute openings.

If a class you want to take is full, we recommend adding yourself to the waitlist. To do so, you must have an active class package. If a spot opens, you will be added to the class and receive an email and/or text confirmation. If you do not get added to the class, the class is returned to your account.

When the 12-hour cancellation period begins, you will no longer be added to class off the waitlist. Once it’s 12 hours before the class start time, check the online class schedule to see if a spot opens in the class you want to take.

Remember to subscribe to receive emails and/or texts from our studio. Without subscribing, you will not receive any notifications you got into the class off the waitlist. If you are not subscribed to emails or texts, login to your account and you can view your position on the waitlist, or if you were added into class.

All classes have a 12-hour cancellation policy. If you’re added to a class from the waitlist at the last minute (or more than 12 hours before the start of class), be aware the 12-hour cancellation still applies. If you no longer want a spot in the class, you will need to remove yourself from the waitlist at least 12 hours in advance of the class. If you are added to the class and fail to remove yourself in time, you will be charged the late cancellation fee.

Our cancellation policy is free cancellations 12 hours before class starts.

If you cancel your online reservation less than 12 hours before class starts, there’s a Late Cancel Fee of $15. You’ll receive the class you used to sign up back in your account, but you’ll be charged $15.

If you reserve a class online, and can no longer take the class, please cancel your reservation 12 hours or more before the class starts.

Example: You’re signed up for a 6am class on Tuesday. You have up until 6pm on Monday night to cancel the reservation for free.

Want to switch class times? The cancellation policy also applies if you switch classes within the 12 hour period.

Example: You’re signed up for the 6:30pm class, but you see a spot open up in the 5:30pm class. To book the 5:30pm class, you will late cancel the 6:30pm class. We’re happy you’re able to find another class time that works for you, but if you’ve held a spot in any class longer than 12 hours, you will be charged the late cancel fee.

If you reserve a spot online and are absent for the reservation, you will be charged a No Show Fee of $25. The class you used to take class will be added back to your account.

Our class sizes are small so please cancel 12 hours before class starts, if you cannot make a class reservation anymore.

We recommend having a small snack 30-45 minutes before working out, such as an apple, a banana, or a handful of almonds. Eating before your workout will help keep your energy level high and also help burn more fat rather than muscle. Studies show that caffeine before a workout can be beneficial too. 😉

After your workout, we suggest you eat some protein within 45 minutes. Eating protein post-workout helps aid muscle recovery. Enjoy a protein smoothie or maybe some full-fat Greek yogurt and berries.

If you’re pregnant & new to our studio, please speak to your doctor before taking your first class. Doctors don’t advise attempting a new workout while pregnant, especially a workout such as this, which is extremely core-intensive. We recommend doing other low-intensity workouts while pregnant.

If you’re pregnant & a Heartcore regular, or have taken Megaformer classes before becoming pregnant, you may continue to come as long as you feel comfortable. Everyone’s pregnancy is different, so please consult with your doctor to ensure they are comfortable with you continuing to take class.

If at any point during the workout, you feel faint, dizzy, or have physical discomfort, you should stop immediately, and consult your doctor before returning.

Due to safety concerns, you must be 14 years or older to attend classes at Heartcore.

Our studio space is not insured for childcare, so due to safety and insurance concerns, we cannot allow children to remain unattended while class is in session.

If you’ve left anything at the studio, we keep it in our storage closet. Come back to the studio as soon as possible during our open hours to pick it up.

Unfortunately, due to space constraints, we don’t have showers in our studio. We do have spray deodorant in the bathroom!